{"id":1381,"date":"2024-10-30T01:13:52","date_gmt":"2024-10-30T01:13:52","guid":{"rendered":"https:\/\/smashpartner.services\/?page_id=1381"},"modified":"2024-10-30T01:55:28","modified_gmt":"2024-10-30T01:55:28","slug":"8-smash-mobile","status":"publish","type":"page","link":"https:\/\/smashpartner.services\/?page_id=1381","title":{"rendered":"8) Smash Mobile"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Smash Mobile<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

1 General<\/span><\/h4>

This Critical Information Summary is for the Broadband Internet Service(s) which forms part of the Service Order that You have accepted and is to be read in conjunction with the Smash General Terms and Conditions.<\/span><\/p><\/div><\/div><\/div><\/section>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"Critical\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

Information about the Service<\/span><\/h4>

Download Speeds<\/span><\/strong><\/h4>

Download speeds for purchased data plans are capped at 150 Mbps on 4G and 250 Mbps on 5G. These are the maximum potential download speeds. Typical speeds may often be slower and will vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download\/upload destination.<\/p>

Devices<\/strong><\/p>

To use this service, you we need to bring your own compatible mobile device which supports the 4G service, both 4G 1800MHz and 4G 700 MHz bands. For access to 5G service, 5G 3.6 GHz banding.<\/p>

Data Usage<\/strong><\/p>

You will receive SMS alerts in near real-time when You have used 50% and 85% of Your monthly data allowance. Once You have no data remaining, we\u2019ll send a final SMS to let You know and Your service will stop for the rest of that monthly payment cycle.<\/p>

Exceed monthly data allowance<\/strong><\/p>

If You exceed Your included data allowance for the month, Your data service will stop. To reactivate Your data service, You will be required to purchase data on the post-paid plan that You have ordered and accepted.<\/p>

Unused data in the month does not roll over and add to Your next month data allowance.<\/p>

Voicemail<\/strong><\/p>

Your voicemail provides a personal answering service when You can\u2019t answer your phone or miss a call. Callers are greeted with Your own personal greeting and then asked to leave a message.<\/p>

Message2Txt<\/strong><\/p>

If You miss a call, the caller will be able to leave a 10 second voice message that we will try to convert into text and send to You as an SMS.<\/p>

Where Service can be used in Australia<\/strong><\/p>

Provided you\u2019ve got a 4G-compatible device, you\u2019ll receive access to Telstra\u2019s national 4G coverage. To access 5G, you will need a 5G compatible device and be within a Telstra 5G coverage area. View the coverage map at\u00a0https:\/\/www.telstra.com.au\/coverage-networks\/our-coverage<\/span><\/a>\u00a0Mobile coverage depends on a number of factors such as Your device, location, surrounding landscape as well as the building You may be using Your device from.<\/span><\/p>

Numbers that cannot be called or texted<\/strong><\/p>

Calls and texts to certain operators or call-in customer types aren\u2019t available from your Smash mobile service.<\/p>

These types include:<\/p>